It’s All About The Paperwork

Here’s a short list of the paperwork we send out when you order labels from Label Planet.

When you’re ordering things online it’s always best to keep your paperwork in order, which is why we send out documentation with EVERY order we despatch. All of our paperwork has a box in the top right corner to indicate the TYPE of documentation you have received and the date of issue.

VAT RECEIPT

All completed orders will have a VAT Receipt.
If your invoice and delivery address are the same, the VAT receipt will be packed with your order (with orders despatched in C4 envelopes using the VAT Receipt to display the address for delivery).
If you have separate invoice and delivery addresses, your goods will be despatched to your delivery address and your VAT Receipt will be despatched separately in the post (unless you request otherwise).
For orders of 500+ sheets that are made to order or despatched from our warehouse, your VAT Receipt will be despatched in the post.

Each VAT Receipt contains:

• [Invoice] Address
• Date of Issue
• Purchase Order (where you provide one)
• Order Reference Number (our reference for your order)
• Price (including the amount of VAT paid)
• Items and Quantities Ordered (including the product code of each item, a short description of each item, quantity of each item, and price of each item)
• Shipping (where special delivery is chosen; includes a description of the delivery service chosen and the price)
• Discount (where an order has been granted a discount; includes a description of the level of discount awarded and the amount discounted)
• Label Planet Contact/Company Information (so you have all the information you need to get in touch with us)
  [Copy invoices will be marked as such in the box in the top right corner of the document]
  [Where a customer has provided their VAT number and VAT has been removed from their order, a non-VAT receipt will be issued which displays the customer’s VAT number and the cost of their order]

DELIVERY NOTE

Where a completed order has a separate invoice and delivery address, a Delivery Note will be supplied with the goods when they are despatched from our office.

Each Delivery Note contains:

• Delivery Address
• Date of Issue
• Purchase Order (where you provide one)
• Order Reference Number (our reference for your order)
• Items and Quantities Ordered (including the product code of each item, a short description of each item, and quantity of each item)
• Shipping (where special delivery is chosen; includes a description of the delivery service chosen)
• Discount (where an order has been granted a discount; includes a description of the level of discount awarded)

PROFORMA INVOICE

If a customer doesn’t have a credit/debit card or Paypal account to make payment, if they prefer to pay by bank transfer or cheque, or if they have to submit orders via their Finance Department, we will issue a proforma invoice.

Each Proforma Invoice contains:

• [Invoice] Address
• Date of Issue
• Purchase Order (where you provide one)
• Order Reference Number (our reference for your order)
• Terms of Payment (we operate on a payment with order basis; we do not despatch orders until payment has been made)
• Bank Details (our bank details for BACS payments)
• Price (including the amount of VAT paid)
• Items and Quantities Ordered (including the product code of each item, a short description of each item, quantity of each item, and price of each item)
• Shipping (where special delivery is chosen; includes a description of the delivery service chosen and the price)
• Discount (where an order has been granted a discount; includes a description of the level of discount awarded and the amount discounted)

SCHOOL [VAT] INVOICE

We offer Local Education Authority Schools the option to order items on a 30 Day Invoice. This option is ONLY available to schools; to request their invoice, the school must submit their order details by email either in the form of an official purchase order or in a document using the school’s letterhead, along with the signature of the person responsible for payment. The school invoice will be despatched along with the goods or (where 500+ sheets are ordered) despatched in the post.

Each School Invoice contains:

• [Invoice] Address
• Date of Issue
• Purchase Order (where you provide one)
• Order Reference Number (our reference for your order)
• Terms of Payment (schools are offered terms of 30 days from invoice date)
• Bank Details (our bank details for BACS payments)
• Price (including the amount of VAT paid)
• Items and Quantities Ordered (including the product code of each item, a short description of each item, quantity of each item, and price of each item)
• Shipping (where special delivery is chosen; includes a description of the delivery service chosen and the price)
• Discount (where an order has been granted a discount; includes a description of the level of discount awarded and the amount discounted)

What do I do if I need a copy of my paperwork?
If you need a copy of your paperwork to submit to a finance department, for your own records, or to replace a copy that has gone astray, please get in touch with us via phone or email and we can send a copy of your original document either by email or in the post.

[Please note that we cannot send out exact copies of original documentation; we will only be able to send out a Copy Receipt that is clearly marked as a copy of the original.]